Terms of service

Terms of service

1. Who we are

This website, aevoura.com, and the AEVOURA shop are operated by Kantek Ecom GbR, Schwetzinger Str. 161, 68165 Mannheim, Germany, represented by Eymen Kantek, email info@aevoura.com. In these terms, "we", "us" and "our" mean Kantek Ecom GbR. "You" means the customer.

These terms apply to every order placed through this shop. Your own general terms do not apply unless we have agreed to them in writing.

2. Who may order

You may order if you are at least 18 years old and legally able to enter into a contract. By placing an order you confirm that this is the case.

3. How a contract is formed

The presentation of products in the shop is an invitation to order, not a binding offer.

By clicking the order button you make a binding offer to buy the items in your basket. We confirm receipt of your order by email immediately. This confirmation is not yet an acceptance of your offer.

A contract comes into existence when we send you a separate dispatch confirmation, or at the latest when we hand the goods to the carrier.

We may decline an order, for example if an item is unavailable, if the delivery address lies outside the countries we serve, or if we suspect misuse. If we decline, any payment already taken is refunded in full without delay.

4. Prices and currency

All prices are shown in the currency selected at checkout and include statutory value added tax where applicable. Shipping is free on every order; no shipping cost is added at checkout.

Import duties, taxes and customs handling fees for deliveries outside the European Union and the United Kingdom are not included. See our Shipping policy.

We may change prices at any time. The price that applies to your order is the one displayed at the moment you place it.

5. Payment

Payment methods available to you are shown at checkout. Payment is due when the order is placed. Payments are processed by Shopify Payments and, where offered, by other payment providers. We never see or store your full card details.

If a payment is reversed or fails after dispatch, we may claim the outstanding amount and any resulting costs.

6. Delivery

Delivery times, shipping costs and the countries we serve are set out in our Shipping policy, which forms part of these terms.

7. Retention of title

The goods remain our property until payment has been received in full.

8. Right of cancellation

If you are a consumer, you have a statutory right to cancel. The details, the exceptions for sealed goods, and the model cancellation form are set out in our Returns, cancellations and refunds policy, which forms part of these terms.

9. Faulty goods and statutory guarantees

Your statutory rights in respect of faulty, damaged or misdescribed goods apply in full and are not limited by these terms. Customers in Australia have the benefit of the consumer guarantees under the Australian Consumer Law, which cannot be excluded. Customers in the United Kingdom have rights under the Consumer Rights Act 2015. Customers in the European Union have rights under national law implementing Directive (EU) 2019/771.

If something is wrong with your order, write to info@aevoura.com with your order number and a photo, and we will sort it out.

10. Food supplements: important information

Our products are food supplements. They are not medicines and they are not intended to diagnose, treat, cure or prevent any disease.

Food supplements are not a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of reach of young children. Store as described on the label.

If you are pregnant or breastfeeding, are under 18, take prescription medication, or have a medical condition, consult a doctor or pharmacist before use. If you experience an adverse reaction, stop taking the product and seek medical advice.

Individual results vary. Any experiences described on this website are individual accounts and are not a promise of any particular outcome.

Regulations for food supplements differ from country to country. It is your responsibility to check that a product may lawfully be imported for personal use in your country.

11. Use of this website

You may use this website for lawful purposes only. You may not attempt to gain unauthorised access to it, interfere with its operation, scrape it systematically, or use it in a way that could damage or overload it.

All content on this site, including text, images, layout and branding, belongs to us or our licensors and may not be reused commercially without our written permission.

12. Liability

We are fully liable for damage caused intentionally or by gross negligence, for damage arising from injury to life, body or health, and under mandatory statutory provisions including product liability law.

For slight negligence we are liable only where we breach an obligation that is essential to the performance of the contract and on which you may reasonably rely. In that case our liability is limited to the foreseeable damage typical for this type of contract.

Nothing in these terms limits or excludes liability where it may not lawfully be limited or excluded, and nothing affects your mandatory statutory consumer rights.

13. Data protection

How we handle your personal data is explained in our Privacy policy.

14. Changes to these terms

We may update these terms. The version in force at the time you place your order is the one that applies to that order.

15. Governing law and place of jurisdiction

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country in which you have your habitual residence. You may bring proceedings in the courts of your country of residence.

16. Contract language and storage

The contract can be concluded in English. We store the contract text and send you the order details by email. You can also access your order details in your order confirmation at any time.

17. Severability

If any provision of these terms is or becomes invalid, the validity of the remaining provisions is unaffected.

Last updated: September 2026