Refund policy

Returns, cancellations and refunds

Short version: unopened, sealed bottles can be returned within 14 days of delivery for a full refund of that item. Opened bottles cannot be returned, because sealed food supplements cannot be resold once the seal is broken. If something arrives damaged, wrong or faulty, we cover everything.

1. Your statutory right to cancel

If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days without giving a reason. The cancellation period expires 14 days after the day on which you, or a third party named by you who is not the carrier, takes physical possession of the goods. Where an order is delivered in several parts, the period runs from the day the last item is received.

To exercise this right, tell us clearly that you wish to cancel, by email to info@aevoura.com. Please include your order number. A simple sentence is enough. You may use the model cancellation form below, but you do not have to.

To meet the deadline it is sufficient that you send your notice before the cancellation period expires.

2. Where the right to cancel does not apply

The right to cancel does not apply to sealed goods which are not suitable for return for reasons of health protection or hygiene, if they have been unsealed after delivery. This applies to our supplements. Once the safety seal on a bottle is broken, that bottle can no longer be returned. This follows Section 312g (2) no. 3 of the German Civil Code and the equivalent provisions in UK and Irish consumer law.

Bottles that are still sealed can always be sent back within the period described above.

3. Customers outside the EU and the UK

For customers in Canada, Australia, New Zealand, Singapore and Malaysia we apply the same voluntary policy: unopened, sealed bottles can be returned within 14 days of delivery. This is in addition to, and does not limit, any rights you have under the consumer law of your own country, including the Australian Consumer Law guarantees.

4. How to return something

Write to info@aevoura.com within 14 days of delivery and tell us what you would like to return. Do not send anything back before you have heard from us, because parcels sent to the wrong address can go missing.
We reply with the correct return address.
Send the goods back without undue delay and in any event within 14 days of telling us you wish to cancel.
Please pack the bottles so that they arrive undamaged, and keep your proof of postage.

5. Who pays for the return

If you cancel simply because you changed your mind, you bear the direct cost of returning the goods. We recommend a tracked service, as we can only refund goods that reach us or that you can prove you sent.

If the goods are faulty, damaged, incorrect or not as described, we pay the return cost. In that case send us a photo first and we will arrange it.

6. Refunds

We refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we receive the returned goods, or from the day you provide proof that you have sent them back, whichever is earlier.

If you chose a more expensive delivery method than our cheapest standard option, we refund the standard cost, not the surcharge.

Refunds are made using the same means of payment you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fee for the refund. Depending on your bank or card issuer, it can take a few further working days for the money to appear.

You may lose value on the refund if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning.

7. Damaged, wrong or missing items

Contact us within a reasonable time of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You will not be out of pocket.

8. Cancelling before dispatch

If your order has not been dispatched yet, write to us and we will cancel it and refund you in full. We cannot stop a parcel once it has left the warehouse.

9. Model cancellation form

To: Kantek Ecom GbR, Schwetzinger Str. 161, 68165 Mannheim, Germany, info@aevoura.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on:
Name of consumer:
Address of consumer:
Order number:
Date:

10. Statutory rights

Nothing in this policy affects your statutory rights, including rights in respect of faulty goods.