Shipping
1. Where we ship
We currently ship to the United Kingdom, Ireland, Canada, Australia, New Zealand, Singapore, Malaysia and the European Union. If your country is not offered at checkout, we cannot deliver there yet.
2. Delivery time
Orders are delivered within 5 to 8 business days. Business days are Monday to Friday, excluding public holidays. We process orders on the working day we receive them wherever possible.
Delivery times are estimates, not guarantees. Customs inspections, carrier delays, extreme weather and peak periods can add time. If your parcel is clearly overdue, write to info@aevoura.com with your order number and we will chase it.
3. Shipping cost
Shipping is calculated at checkout based on your delivery address. You always see the exact amount before you pay. There are no charges added after checkout by us.
4. Tracking
Every order ships with tracking. You receive a confirmation email with the tracking number as soon as your parcel is on its way. Tracking information can take up to 48 hours to start updating after the label is created.
5. Import duties and taxes
Your order is dispatched from within the European Union.
For deliveries outside the EU and the UK, in particular to Canada, Australia, New Zealand, Singapore and Malaysia, import duties, taxes or customs handling fees may be charged by the authorities of your country. These charges are not included in the price you pay at checkout and are not collected by us. Where they apply, they are payable by you to the carrier or customs authority on or before delivery.
We cannot predict these amounts, as they depend on your country's rules and thresholds. If you are unsure, please check with your local customs office before ordering.
If a parcel is refused at delivery or returned to us because import charges were not paid, we refund the price of the goods less our actual outbound and return shipping costs.
6. Addresses
Please check your delivery address carefully before completing your order. We cannot change an address once a parcel has been dispatched. Parcels returned to us because of an incorrect or incomplete address can be resent at your cost, or refunded less shipping.
7. Undelivered or lost parcels
If tracking shows no movement for an unusually long time, contact us. We will open an enquiry with the carrier. Carriers normally require a waiting period before a parcel counts as lost. Once it does, we send a replacement or refund you in full.
8. Product suitability and local rules
Food supplements are regulated differently in every country. It is your responsibility to check that a product may lawfully be imported for personal use where you live. We cannot accept responsibility for goods withheld by customs for reasons outside our control, but we will always help with documentation where we can.
9. Questions
Write to info@aevoura.com with your order number and we will answer within one working day.